Political Work

A Brigade Headquarters of the 71st Group Army Continuously Improves Its Work Style

第七十一集团军某旅机关持续改进工作作风

PLA Daily (解放军报) 30 May 2026

Summary

A brigade of the 71st Group Army has reorganized its headquarters administrative services around a mobile 'Sunshine Service Vehicle' (阳光服务车) that brings document processing, equipment coordination, and policy consultation directly to garrison areas and field-training sites, backed by a 'first-contact responsibility system' (首接负责制) that assigns end-to-end ownership of each request to whichever section receives it. The article documents a recurring institutional problem — consolidating service windows without simplifying procedures produces new bottlenecks rather than eliminating old ones — and frames the fix explicitly within study-and-education on 政绩观 (correct view of political achievements), positioning the new Party committee's willingness to 'settle old accounts as new officials' (新官理旧账) as the political lever that unlocked the reform. This is standard political-work content; its value is as a record of how the PLA frames bureaucratic inertia in headquarters units as a 政绩观 failure, not as evidence of a capability or posture change.

Translation

A Brigade Headquarters of the 71st Group Army Continuously Improves Its Work Style——

Proactively Delivering Services, Efficiently Resolving Problems

■ Zhang Ningfeng, Sun Jiny

"In the past, handling documents, drawing supplies, and similar tasks often required going back and forth between multiple sections of the headquarters, wasting time and effort. Now, the 'Sunshine Service Vehicle' drives directly to the entrance of the garrison area. Materials are handed over, and whatever can be handled on the spot is handled immediately; whatever cannot be handled right away is taken back to the headquarters to be processed. It saves worry and gets things done efficiently!" On a summer day, inside the garrison area of a brigade of the 71st Group Army, Company Political Instructor Guo held the just-received approval for his soldier's family member to accompany him on duty, his joy plain to see.

Political Instructor Guo's sentiments gave voice to the feelings of many grassroots officers and soldiers in the brigade.

Previously, to address the difficulty grassroots officers and soldiers faced in getting things done, the brigade's previous Party committee studied the matter and decided to draw personnel from the headquarters to establish a "Sunshine Service Center" and implement one-stop service. At first, consolidating the business of multiple headquarters sections in one place did bring considerable convenience to officers and soldiers. But gradually, everyone began to notice: the number of service windows had increased, yet procedures had not been simplified; headquarters services had been consolidated, yet bottlenecks (梗阻) had still not been cleared; some matters had even become a "football," kicked back and forth.

After the brigade's new Party committee leadership took office, they had the courage to "settle old accounts as new officials" (新官理旧账), placing this problem before the Party committee and going through officers' and soldiers' complaints and demands item by item for rectification. "For the headquarters to serve the grassroots, it is not enough to simply sit and wait for officers and soldiers to come seeking help. We must proactively go down to the frontline grassroots, listen to what officers and soldiers have to say, and truly be urgent about what the grassroots is urgent about and handle what the grassroots needs handled." At the meeting, a remark by a member of the brigade Party committee standing committee resonated with everyone.

Subsequently, the brigade combined this effort with ongoing study and education on establishing and practicing a correct view of political achievements (政绩观), organizing Party committee leaders and headquarters cadres to carry out a "Let Everyone Discuss the View of Political Achievements" (政绩观大家谈) activity. Everyone held themselves up against their own work to expose shortcomings and air failings, guiding all to continuously rectify their view of political achievements and improve their work style. It was made clear that when the headquarters serves the grassroots, if something can be delivered directly to the frontline, officers and soldiers must absolutely not be made to "run to the headquarters" (跑机关); if something can be resolved in one visit, it must be concluded in that one visit, and officers and soldiers must absolutely not be made to "make extra trips" (多跑腿). At the same time, a "first-contact responsibility system" (首接负责制) was implemented, under which whichever headquarters section receives a request is responsible for seeing it through to completion; a mechanism was established whereby Party committee headquarters units are paired with and assist grassroots units, with headquarters cadres regularly living and working alongside companies and squads, fulfilling the "Five Togethers" (五同) requirements, and collecting and resolving problems.

After extensively soliciting opinions and conducting thorough research and deliberation, the brigade Party committee decided to integrate headquarters personnel into a service team and launch the "Sunshine Service Vehicle," which regularly enters grassroots garrison areas and frontline field-training sites to bring services directly to officers and soldiers.

This correspondent observed on the scene that in front of the "Sunshine Service Vehicle," soldier Xiao Zhang came to handle academic certification for a self-study examination. After receiving the application materials, headquarters cadres processed them swiftly and completed the submission in short order. To one side, a staff officer from the Operations and Training Section handed a company clerk the inventory list for a newly issued batch of training equipment, clearly informing him that procurement of the equipment had been completed and that it would subsequently be distributed directly to squads and platoons, with a designated person responsible for coordinating installation. To the other side, a clerk from the Human Resources Section was explaining new policies to several non-commissioned officers facing promotion selection, helping them plan their individual development paths. "In the past, some regulations weren't very well understood. Now that headquarters cadres proactively come to answer questions and clear up confusion, we have a much clearer picture!" one non-commissioned officer said happily.

As the study and education continued to deepen, it became the norm for the brigade's Party committee leaders and headquarters cadres to live and work alongside companies and squads, helping to build and strengthen them. One "Headquarters Serving the Grassroots Vanguard Post" (机关服务基层先锋岗) after another became active at exercise and training frontlines, inspiring more officers and soldiers to strive boldly forward and complete multiple difficult and critical training subjects to a high standard.

Original Chinese

第七十一集团军某旅机关持续改进工作作风—— 主动上门服务高效解决难题 ■张宁峰孙金亿 “以前办理证件、申领物资等，经常要往返机关多个科室，费时又费力。如今，‘阳光服务车’直接开到营区门口，材料一交，现场能办的马上就办；一时办不了的机关回去办，省心又高效！”夏日，第71集团军某旅营区内，某连郭指导员拿着刚到手的军人家属随军批复，喜悦之情溢于言表。郭指导员的感慨，道出该旅许多基层官兵的心声。此前，为解决基层官兵办事难，该旅上届党委研究决定，抽组机关人员成立“阳光服务中心”，推行一站式服务。起初，机关多个科室业务集中到一起，确实给官兵带来不少便利。但后来大家渐渐发现：业务窗口增多了，程序却没简化；机关服务集中了，梗阻仍未消除；有的业务甚至成了“皮球”，被踢来踢去。该旅新一届党委班子履职后，勇于“新官理旧账”，将这个问题摆上党委会，对照官兵意见诉求逐条梳理整改。“机关服务基层，不能只满足于坐等官兵上门求助，而是要主动沉到基层一线、倾听官兵心声，真正急基层之所急、办基层之所需。”会上，一名旅党委常委的发言引发大家共鸣。随后，该旅结合开展树立和践行正确政绩观学习教育，组织党委领导和机关干部开展“政绩观大家谈”活动，人人对照自身工作揭短亮丑，引导大家持续端正政绩观、改进工作作风。明确机关服务基层，能直达一线的，决不让官兵“跑机关”；能一次解决的就一次办结，决不让官兵“多跑腿”。同时，实行“首接负责制”，机关科室谁接单、谁负责到底；建立党委机关挂钩帮带机制，机关干部定期蹲连住班、落实“五同”要求，并收集解决问题。经广泛征求意见和充分研究论证，该旅党委决定整合机关人员组成服务队，并开通“阳光服务车”，定期进基层营区、驻训一线，把服务送到官兵身边。笔者在现场看到，“阳光服务车”前，战士小张前来办理自学考试学历认证。收到申请材料后，机关干部迅速办理，很快完成申报。一侧，作训科参谋将一批新配发的训练器材清单交给某连文书，并明确告知器材已完成采购，后续直接配发到班排，由专人负责对接安装。另一侧，人力资源科干事为几名面临选晋的军士解读新政策，帮助他们规划个人发展路径。“以前，有些规定不太了解，现在机关干部主动上门答疑解惑，我们心里更有数了！”一名军士高兴地说。随着学习教育持续深入，该旅党委领导和机关干部蹲连住班、帮抓帮建成为常态。一个个“机关服务基层先锋岗”活跃在演训一线，带动更多官兵奋勇争先，高标准完成多个重难点课目训练。