Exercises Political Work

An Air Force Base Opens "One-Number, All-Handled" Hotline to Serve Officers and Soldiers on Temporary Training Deployment

空军某场站开通“一号通办”热线服务驻训官兵

PLA Daily (解放军报) 16 August 2026

Summary

An unnamed PLA Air Force base has consolidated the contact lines of all headquarters functional departments into a single '140' hotline—staffed by the Communications Company switchboard section and backed by a 24-hour emergency response squad—to handle logistics and maintenance requests from units on temporary training deployment (临时驻训). The article documents a recurring coordination failure: when multiple aviation units share a base simultaneously, support demand spikes and the previous handbook-based system required pilots to make multiple calls over nearly an hour to reach the right department, a delay the base Party committee confirmed was systemic after a week of accompanied observation that surfaced 27 problems across three categories. The framing—closing with a reference to 战斗力建设 (combat capability building)—positions what is essentially a service-desk reform as a readiness issue, which is standard political-work packaging for administrative improvements in PLA media.

Translation

On a midsummer afternoon, inside the duty room of an Air Force base, the indicator light on the display screen in front of Zhang Baoguo—squad leader of the switchboard section, Communications Company—suddenly began to flash. With a light click of his mouse, a message reading "electrical fault in Room X of the aircrew building, Aviation Brigade X on temporary training deployment" was simultaneously transmitted to the terminal of the maintenance squad. Plumber-electrician Tao Shengyu of the maintenance squad received the message and immediately rushed to the scene; in less than 20 minutes, the fault was successfully resolved. Pilot Li, who had been nearby preparing to organize flight-theory materials, remarked with feeling: "Got a problem? Just dial 140! Kudos to the base for its work efficiency!" The "140" Pilot Li mentioned is precisely the "One-Number, All-Handled" (一号通办) comprehensive service and support hotline that the base opened for officers and soldiers on temporary training deployment.

It is understood that this base bears year-round responsibility for training support tasks for multiple units. During temporary training deployment periods, several units are stationed at the same base simultaneously, causing a sharp surge in all manner of support demands. To improve support quality, the base compiled and distributed a Temporary Training Deployment Handbook listing the contact information of various functional departments under the headquarters, so that officers and soldiers on deployment could reach the relevant base personnel when problems arose. "That day, equipment suddenly malfunctioned. I flipped through the handbook to contact maintenance and ended up making three phone calls before I found someone—the whole ordeal took nearly an hour and almost delayed flight training." At a coordination meeting, the remarks of one pilot drew the serious attention of base leadership.

Base leadership launched an investigation and found that this pilot's experience was not an isolated case. Subsequently, the base Party committee leadership team spent a full week accompanying and observing support operations, holding discussions with officers and soldiers in different positions—pilots, mechanics, cooks, and others—and sorted out 27 specific problems across 3 categories. After investigation and deliberation, the base drew on the practices of local civilian service hotlines and decided to open the "140" comprehensive service and support hotline. They consolidated the phone lines of all functional departments under the headquarters into the "140" hotline, with dedicated personnel from the switchboard section of the Communications Company responsible for answering calls. Operators perform a brief sorting of each request, then directly dispatch work orders and follow up throughout the entire process. At the same time, an emergency response squad established by the base stands ready around the clock to handle sudden equipment failures and other situations at any time.

Since the hotline opened, the base's support effectiveness has improved significantly: the demand response rate has reached 100%, and the average emergency response time has been substantially reduced. During this year's temporary training deployment period, an aviation unit experienced a sudden communications signal failure. After personnel dialed the "140" hotline, base maintenance staff rapidly arrived on scene and resolved the fault, ensuring that training proceeded normally. Before departing at the end of the deployment, the unit's leadership made a point of coming to the hotline duty room to express their gratitude: "This hotline is useful, practical, and easy to use—it lets us devote more time and energy to training."

Today, "Got a problem? Just dial 140" has spread widely among officers and soldiers on temporary training deployment. Base leadership stated that they will summarize existing experience and continuously improve the "One-Number, All-Handled" (一号通办) service mechanism, striving to contribute to combat capability building (战斗力建设) through ever more efficient service and support.

Original Chinese

盛夏午后，空军某场站值班室内，通信连总机班班长张保国面前的显示屏上，提示灯突然闪烁。随着他轻点鼠标，一条“驻训航空兵某旅空勤楼某房间用电故障”讯息，被同步传输至维修班终端。维修班水电工陶胜毓接到讯息后立即赶赴现场，前后不到20分钟，故障便被顺利排除。一旁准备整理航理资料的李飞行员感慨：“有难题，就拨140！给场站工作效率点赞！”李飞行员口中的“140”，正是该场站为驻训官兵开通的“一号通办”综合服务保障热线。据了解，该场站常年担负多支部队训练保障任务，每逢驻训期，多家单位同场驻训，各类保障需求激增。为了提升保障质量，他们编印《驻训手册》，下发机关各业务部门联系方式，方便驻训官兵遇到问题时联系场站相关人员。“那天设备突发故障，我翻手册联系维修，辗转打了3个电话才找到人，前后折腾快一个小时，差点耽误飞行训练。”一次碰头会上，一名飞行员的话引起场站领导重视。该场站领导展开调研发现，这名飞行员的经历并非个例。随后，该场站党委一班人连续一周跟班保障，与飞行员、机械师、炊事员等不同岗位官兵座谈，梳理出3类27个具体问题。经过调研论证，该场站借鉴地方市民热线的做法，决定开通“140”综合服务保障热线。他们将机关各业务部门电话统一整合至“140”热线，由通信连总机班专人负责接听。接线员对各项诉求进行简单整理后，直接派单并全程跟进回访。与此同时，该场站配套组建的应急处置班24小时待命，随时处置突发设备故障等情况。热线开通以来，该场站保障效能显著提升：诉求响应率达到100%，应急处置平均时间大幅缩短。今年驻训期间，航空兵某部突发通信信号故障，官兵拨通“140”热线后，场站维修人员迅速赶到现场排除故障，确保了训练正常进行。驻训结束离开前，该部领导专门来到热线值班室表达感谢：“这个热线管用实用好用，让我们有更多时间精力投身训练。” 如今，“有难题，就拨140”在驻训官兵中广为流传。该场站领导表示，他们将对现有经验进行总结，持续完善“一号通办”服务机制，力争以更加高效的服务保障，为战斗力建设添砖加瓦。