Internal Security Political Work

A Subordinate Brigade of the People's Armed Police First Mobile Corps Answers Officers' and Soldiers' Questions Face to Face

武警第一机动总队某支队面对面为官兵答疑解惑

PLA Daily (解放军报) 5 August 2026

Summary

A subordinate brigade of the PAP First Mobile Corps has established a walk-in service office called the '事事通' (Everything Goes Through) station, rotating headquarters staff weekly to subordinate battalions to handle benefits enrollment, promotion eligibility questions, and administrative approvals on the spot. The article documents a specific institutional dysfunction the brigade identified through internal investigation: headquarters cadres were treating policy publicity as equivalent to policy implementation, leaving soldiers to make repeated, fruitless trips for answers. The '事事通' mechanism is a localized administrative fix, and its value here is as a record of how the PAP frames the gap between policy promulgation and ground-level delivery as a work-style problem requiring structural remedy.

Translation

"Your family members' medical benefit information has been entered into the system—you are eligible for medical preferential treatment." Recently, when PAP soldier Xiao Yang brought his parents to a garrison military hospital for medical care, the reminder from a nurse at the payment counter came as a pleasant surprise. It turned out that just a few days earlier, Xiao Yang had submitted the relevant supporting documents at the brigade's "Everything Goes Through" (事事通) service station, allowing him to enjoy the preferential treatment at this visit. The efficiency of the headquarters staff left Xiao Yang feeling genuinely heartened.

Staff Officer Wang of the brigade's Human Resources Section explained that the "Everything Goes Through" service station is a walk-in office established by the brigade that integrates functions including business processing, policy consultation, and suggestion collection. Its purpose is to answer officers' and soldiers' questions face to face and to resolve contradictions and problems in a timely manner.

Prior to this, an investigation found that certain headquarters cadres lacked a proactive, forward-leaning service mindset and had an unsolid work style, treating "publicizing policy" as "implementing policy." This resulted in weak implementation and poor outcomes on matters directly affecting officers' and soldiers' personal interests. Some soldiers made repeated trips to the headquarters to inquire, only to receive vague and evasive answers each time, wasting considerable effort for nothing.

"To ensure that officers and soldiers learn about policies and benefit from them in a timely manner, headquarters-level service must go a step further—policy implementation must follow the officers and soldiers, not make officers and soldiers chase after policy." The brigade party committee leadership studied the matter and decided to establish the "Everything Goes Through" service station, drawing on headquarters personnel to provide "one-stop" service. Each week, staff rotate to a different subordinate battalion to conduct centralized on-site work, ensuring service coverage across the entire area with no blind spots.

When officers and soldiers come to the station with inquiries, duty personnel break down relevant policies item by item to ensure that policy documents are understandable and usable by officers and soldiers. For those who come to handle business, matters that can be processed on the spot are concluded immediately. Matters that cannot be handled on the spot, or that fall outside the purview of the duty section, are added to a pending list; duty personnel then coordinate and liaise with the relevant sections and provide timely feedback on the progress of each matter.

Not long ago, Sergeant Xiao Li came to the "Everything Goes Through" service station to inquire about the qualifications and required materials for selection and promotion to intermediate-grade warrant officer (中级警士). Duty personnel not only explained the policy requirements clause by clause, but also, based on his years of service, specialty position, and annual assessment scores, drew up a detailed list covering bonus-point items, skills certification, and other relevant factors. "Before, I didn't have a deep understanding of the policy. Now my direction is clear, and I have even more drive," said Xiao Li. In front of the service station, squad leader Shang Chengbin applied to process marriage approval procedures; duty personnel received him warmly, verified the information item by item, and quickly completed the signing and stamping.

"We keep officers and soldiers in our hearts, and officers and soldiers will all the more carry their mission on their shoulders." The brigade leadership noted that since the "Everything Goes Through" service station was established, it has resolved a number of problems for officers and soldiers in areas such as welfare entitlements and business processing.

Original Chinese

“家属医疗保障信息已录入系统，可以享受医疗优惠。”近日，武警第一机动总队某支队战士小杨带着父母在驻地军队医院就诊时，缴费处护士的提示让他有些惊喜。原来，小杨几天前刚在支队“事事通”服务站提交了相关证明材料，这次就诊便能享受优惠，机关的办事效率让小杨很暖心。该支队人力资源科王干事介绍，“事事通”服务站是支队开设的一个集业务办理、政策咨询、建议收集等功能于一体的现场办公点，旨在面对面为官兵答疑解惑，及时解决遇到的矛盾问题。此前，他们调研发现，个别机关干部主动靠前服务意识不强、工作作风不实，把“政策公示”当“政策落实”，导致一些涉及官兵切身利益的事项落实不力、效果不佳。有的战士多次到机关咨询，得到的答复总是含糊其辞，走了不少冤枉路。 “确保官兵及时知晓政策、享受政策，机关服务必须更进一步，让政策落实‘跟着’官兵走，而不是让官兵‘追着’政策跑。”该支队党委一班人研究决定，开设“事事通”服务站，抽组机关人员提供“一站式”服务，每周轮流赴一个基层大队集中办公，确保服务覆盖全域、不留盲区。面对前来咨询的官兵，服务站值班人员对照相关政策逐项拆解，确保政策文件官兵听得懂、用得上。针对前来办理业务的官兵，能现场办理的事项即时办结，现场办理不了或不属于值班科室业务的事项，纳入待办清单，由值班人员协调对接相关科室，并及时反馈事项办理进度。前不久，中士小李来到“事事通”服务站，咨询选晋中级警士的条件和所需材料，值班人员不仅逐条讲解政策要求，还结合他的服役年限、专业岗位和年度考核成绩，把加分项、技能认证等情况列了一张明细单。“以前对政策了解不深，现在方向清晰，干劲更足了。”小李说。服务站前，小队长尚成斌申请办理结婚审批手续，值班人员热情接待，逐项核对信息，很快完成签字盖章。 “我们把官兵放在心上，官兵更会把使命扛在肩上。”该支队领导介绍，“事事通”服务站设立以来，为官兵解决了一批福利待遇、业务办理等方面的问题。