Those Who Lead Troops Must Be More Thorough—Do Not Turn Your Words Into 'Reading Comprehension Questions'
After evening roll call, the corridor of the motor company at an Eastern Theater Command Air Force station fell quiet. Instructor Sun Jiawei was reviewing the weekly situation reports submitted by the unit's backbone cadres and noticed that several squad leaders had all mentioned the same thing: soldiers nowadays are perceptive and sensitive, and a single offhand remark from a leader can keep them turning things over in their minds for days.
The next day, he sought out several backbone cadres to learn more. Platoon Leader Qian said that during one morning exercise, he had helped correct clerk Xiao Lin's arm-swing technique, directly pointing out a persistent bad habit. That same evening, Xiao Lin specifically sought him out and haltingly asked whether he had done something wrong recently. He said: "When you give feedback you usually say a few words of praise before getting to the point—today you came straight out with criticism, so I thought you had a problem with me…"
Hearing this, Platoon Leader Qian did not know whether to laugh or cry. He had simply been correcting a training movement on its own merits, and had never imagined the soldier would read so much into it.
Squad Leader Zhu of the transport squad also reported that a while back, when he took new soldier Xiao Zhang on a long-distance transport mission, the vehicle had just had its fuel gauge sensor replaced, so he specifically reminded him to "keep an eye on the fuel gauge along the way." As a result, Xiao Zhang drove with extreme caution the entire trip, afraid to press the accelerator hard, and finished thirty minutes behind the scheduled completion time. "I only wanted him to pay attention and observe—but that one simple sentence turned into a 'reading comprehension question' by the time it reached him."
Drawing on these incidents, everyone engaged in a lively discussion. Some said that casually asking a new soldier how he had been doing lately caused the soldier to repeatedly wonder whether his performance had been poor; others said that glancing at a particular soldier an extra time during roll call made that soldier think he had "stuck out" (冒了泡), leaving him unable to sleep all night…
Instructor Sun Jiawei analyzed that the cause of this phenomenon lay partly in the fact that some soldiers are sensitive and perceptive—even somewhat thin-skinned ("glass-hearted" [玻璃心])—but also in the fact that leaders' intentions and standards when assigning tasks are not clear enough, which easily leaves soldiers uncertain and causes them to over-speculate.
After the company studied the matter, it decided to further clarify requirements for backbone cadres who lead troops: when assigning work, intentions and standards must be laid out openly and explicitly—soldiers must not be left to guess; for things conveyed in passing, add one more sentence explaining the reason, and make the "subtext" (话外音) explicit; when a soldier is found to be "overthinking," speak plainly and explain thoroughly.
Afterward, Platoon Leader Qian made a point of having a heart-to-heart talk with Xiao Lin. Xiao Lin frankly admitted that the platoon leader's criticism is still just as direct, but he no longer wastes time speculating, because he now understands the platoon leader's requirements and standards and knows that all of it is for his own good.
"It is not that the soldiers are overthinking—it is that they do not know what their leaders actually want, so they have no choice but to try to cover every possibility they can think of. The process of guessing back and forth is the process by which estrangement quietly takes root." Instructor Sun Jiawei said: as long as we who lead troops have a little more patience and a little more thoroughness, we can certainly make communication between officers and soldiers smoother and make the bonds of comradeship closer.